Your NDIS JourneyStarts Here
Discover how to claim MySpecialNeeds under your NDIS plan with complete guidance for self-managed and plan-managed participants
Self-Managed
Complete Control & Flexibility
You manage your NDIS funding and pay providers directly, with complete choice and control over your supports.
Key Benefits
Full Control
Choose any provider, not just NDIS registered ones
Flexibility
Negotiate prices and service arrangements directly
Value for Money
Shop around for the best price and quality
Claiming Process:
Pay for your MySpecialNeeds subscription
Download your invoice from account dashboard
Submit claim via myGov NDIS account
Receive reimbursement to nominated account
Claimable under Core Supports → Consumables
Plan-Managed
Professional Support & Guidance
Your therapy provider or plan manager administers your funding, processes payments to service providers, and handles all financial aspects.
Key Benefits
Professional Management
Experienced plan managers handle all financial aspects
Comprehensive Support
Plan manager coordinates services and manages relationships
Stress Reduction
No paperwork, claims or payment processes to worry about
Claiming Process:
Select your preferred MySpecialNeeds subscription
Generate properly formatted NDIS invoice
Share invoice with plan manager via preferred method
Automatic activation once payment confirmed
Claimable under Core Supports → Consumables (managed by your plan manager)
Frequently Asked Questions
Get answers to common questions about claiming MySpecialNeeds under your NDIS plan
What can I claim under my NDIS plan?
You can claim MySpecialNeeds subscription under Core Supports > Consumables. The app helps manage your disability-related needs, track appointments, medications, and connect with healthcare providers, making it a reasonable and necessary support.
How long does the reimbursement process take?
For self-managed participants, NDIS typically processes claims within 5-10 business days. Plan-managed participants receive automatic activation once their plan manager confirms payment, usually within 1-3 business days.
What if my claim gets rejected?
If your claim is rejected, you can request a review by providing additional evidence of how MySpecialNeeds supports your NDIS goals. Consider getting a recommendation from your healthcare provider or support coordinator to strengthen your case.
Do I need pre-approval for this subscription?
Most subscriptions under $1,500 don't require pre-approval if they're reasonable and necessary for your disability support. However, it's recommended to discuss with your plan manager or LAC first to ensure it aligns with your plan goals.